FAQs | My H2O | H2O Appliances

Frequently Asked Questions

Estimated delivery within 5 working days!

At H2O Appliances we use our own vehicles and competent engineers to deliver and install our goods.

Simply use the live chat or contact form 08:00-20:00 Mon-Sun, or call us between 08:00-16:00 Mon-Fri. We aim to deliver within 5 working days. Our usual delivery days are Tuesdays and Fridays between 09:00 and 18:00. We do not deliver on weekends.

At H2O Appliances we use our own competent engineers to install your appliance, and uninstall and remove your old one.

Yes. We use our own competent engineers to do our deliveries, who can also install your appliance.

Our refurbished items are pre-owned and in full working order. We recondition them to a high standard, which always includes full and thorough testing, servicing, and deep cleaning. It may also include changing parts.

Both our Grade A and Grade B appliances have been refurbished to the same high standard.

Our Grade A items are in excellent cosmetic condition. On the front of the appliance any scratches, scuffs, dents or discolouration will be minor. On the sides, rear, or top, there may be notable scratches, scuffs, dents or discolouration. 

Our Grade B items may include noticeable scratches, scuffs, dents or discolouration on the front, sides, rear, or top. 

For our Grade B items, the listing will either include pictures or can be requested.

We accept the following payments: Amazon Pay, Amex, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Paypal, Shop Pay and Visa.

As standard, all our white goods come with 3 months warranty, however, you have the option of extending this for a further 3 months (6 months total) For our full warranty information, click here.

Yes, as standard our appliances come with 3 months warranty, however, you can extend any appliance to a 6 months warranty! Click here to add our extended warranty to your basket.
Available Monday to Sunday 08:00 to 20:00. Use the message icon on the bottom left of each page.
Fill out our contact form and a member of our team will get back to you ASAP. (Usually within 24 hours)

Available Monday to Friday 08:00 to 16:00. 020 8642 6051

Fill out our contact form and a member of our team will get back to you ASAP. (Usually within 24 hours)