Returns

This is an extract of our full terms and conditions (Click here to download)

Damaged or faulty goods

• The following is applicable within 30 days of purchase:
• Should you discover a fault with products that you have received you should contact us as soon as reasonably possible. Our friendly customer service team will be happy to help and talk you through your options.
• Do not attempt to repair the product yourself, we do not cover accidental damage caused by the customer.
• You are entitled to a full refund, or alternatively, you can make a warranty claim to get your appliance repaired or replaced.
• We want all of our products to reach the customer in the cosmetic condition relative to the grade the item was purchased in. We do our very best to ensure this is the case. However, if any of our customers note any unexpected damages to our products on delivery, we offer a 48-hour window for the damage to be reported to our customer service team.
• The seller is liable to cover the cost of any returns.

Unwanted item /  Cancelling an undelivered order

• We do not accept returns of unwanted items.
• To cancel an undelivered order, please contact our customer service team on 020 8642 6051 who will be happy to assist.