Warranty Information

Our Warranty

This is an extract of our full terms and conditions (Click here to download)

Warranty Eligibility

Who is my warranty with?

  • Your warranty is provided and administered by H2O Appliances Ltd, a company registered in England and Wales. Our company registration number is 07887426 and our registered office is 42 Thursley Crescent, New Addington, Croydon, Surrey, CR0 0PQ. Our registered VAT number is GB 171222836.
  • As these items are second-hand, they do not have a manufacturer’s warranty.

What are my warranty benefits?

  • Your extended warranty provides protection against mechanical or electrical breakdown of the appliance.

This includes:

1) Troubleshooting Steps:

  • Depending on the nature of the issue we may request you undertake some reasonable troubleshooting steps to diagnose or resolve the issue prior to an engineer visiting.

2) Parts:

  • Any parts required to repair your appliance will be covered if they have failed to lead to the mechanical/electrical breakdown of the product.

3) Labour:

  • Visits by an engineer to your home to repair your appliance.
  • This is only applicable if at the shipping address detailed at the time of purchase and within our current delivery area.
  • Click Here For Our Current Delivery Area!

4) Replacement:

  • If the engineers are unable to repair your appliance, or if you decide to exchange it then you will receive a replacement appliance. This will be as close to the appliance purchased and based on current availability.

How long does my warranty protect my appliance?

  • 6 months from the date of Purchase
  • In the event we repair or replace your item, your warranty does not restart

What is not protected?

  • Callout charges where a fault cannot be found with the product.
  • Failure to comply with the manufacturer’s instructions for the care of the product.
  • A product installed in a commercial environment or where the level of use is deemed beyond normal domestic use.
  • Costs not authorised by the administrator or its appointed engineers.
  • Faults relating to the installation of the product (unless we have installed it ourselves).
  • Deliberate damage or neglect of the product.
  • Rectifying maladjustment or incorrect configuration or setting of manual controls.
  • Damage caused by foreign objects or substances.
  • Repairs to damage of a cosmetic nature caused by but not limited to denting, scratching, chipping, staining, and rust or corrosion.
  • Routine maintenance of the product, supplies or service in your home.
  • Faults arising from the interruption, failure, disconnection or power surge in the power supply to your home however caused or due to inadequate ventilation of the product.
  • Faults arising as a result of normal wear and tear.
  • Total loss of use of the product due solely to the non-availability of replacement or substitute parts, in which case we shall offer a replacement product or settlement based on a product of equivalent or similar specification.
  • Consequential loss of any type.
  • If we are called out due to misinformation, or where any of the above exclusions are applicable, you will be charged a full call out fee plus parts
  • Your warranty may be voided at the discretion of our engineer, if during delivering or installing there is an issue which may compromise your appliance.
This includes but is not limited to;
  • Fitting the appliance to an extension hose or extension lead;
  • Poor electrics or plumbing;
  • Uneven flooring;
  • Poor ventilation for dryers or fridges;
  • Anything else contrary to the manufacturers guidelines.
Please Note:

Claims procedure

  • It is vital in the event of a claim that you contact us by telephone during working hours 020 8642 6051 or writing to us at admin@h2oappliances.co.uk. Please provide us with as much information about what has happened as soon as possible. Pictures and videos of the issue can save time.

You should include;

  • Your Order Reference
  • Date of incident.
  • What appears to be at fault with the product.

Resolution;

  • Our operative will assess the nature of the incident and check if it is protected under your warranty and if necessary arrange for the product to be repaired or replaced.
  • Depending on the nature of the issue we may request you undertake some reasonable troubleshooting steps to diagnose or resolve the issue prior to an engineer visiting.